30 Day Money-Back Guarantee
Your purchase is backed by our 30 Day Money-Back Guarantee. If you're not completely satisfied with your invisibleSHIELD™, return it within 30 days of your purchase date for a 100% product refund. (Please note that shipping costs are non-refundable.)
Money-Back Guarantee FAQs
Q: What does the Money-Back Guarantee NOT cover?
A: Installation errors are not covered by the Money-Back Guarantee policy. This includes bubbles under the invisibleSHIELD™ film, as well as incorrect alignment of the shield on your device or the application of the wrong invisibleSHIELD™ product to a particular device. Please read the application instructions carefully before installing your invisibleSHIELD™.
Lifetime Replacement Guarantee
The invisibleSHIELD™ purchase includes a lifetime replacement guarantee. We want you to feel safe and secure when investing in your digital life, and are confident that the invisibleSHIELD™ is the strongest and most durable protection you will find. Purchasing an invisibleSHIELD™ will protect your investment for the life of your device.
The lifetime replacement guarantee is simply what it says. If your invisibleSHIELD™ ever becomes scratched, torn or damaged in any way while protecting your device, we will replace the invisibleSHIELD™ for free, for life.
Replacement FAQs
Q: When Can I Get a Replacement?
A: The invisibleSHIELD™ is made of a very durable material that is difficult to scratch or scuff. The Lifetime Replacement Policy is for invisibleSHIELD™ products that have become damaged while protecting your device, and will no longer function properly.
What does this mean? The Lifetime Replacement Policy means we will replace invisibleSHIELD™s which have served their purpose and protected your electronic device. If your shield was damaged while protecting your device, then it qualifies for replacement.
Q: What does the Replacement Policy NOT cover?
A: Installation errors are not covered by the replacement policy. This includes bubbles under the invisibleSHIELD™ film, as well as incorrect alignment of the shield on your device or the application of the wrong invisibleSHIELD™ product to a particular device. Please read the application instructions carefully before installing your invisibleSHIELD™.
Please note that our liability does not extend beyond our product.
Q: How Does it Work?
A: Please follow the steps below.
- Contact us
You will be required to obtain a Return Authorization (RA) number. For the quickest possible service, you can reach us at Customer Service. Please have your order number and/or product registration number available. - Return the original
Before receiving your replacement, please send your original invisibleSHIELD™ back to us.
Our mailing address is:
Deepblue Australia
Attn: Product Return
Unit 16, 26-34
Weippin St
CLEVELAND QLD 4163
Please be aware that we will not accept any mail that is sent Postage Due. We regret any inconvenience this may cause. - Shipping your replacement
Per the Lifetime Replacement Guarantee, your replacement invisibleSHIELD™ is free! The minimum reshipping and handling charge is $9.95 for 7-10 business day delivery and includes a free bottle of application solution. If you would like to purchase a faster shipping method, please ask one of our associates for more details.
Q: Why Do I Have to Send it Back?
A: Returning your original invisibleSHIELD™ is the only way to keep your lifetime warranty intact for future replacement requests.
For more information see our Refund Policy
